Frequently Asked Questions
Everything you need to know about your Pori Jewelry purchase.
What materials are used in Pori Jewelry pieces?
We specialize in high-quality materials including 14K Gold, 925 Sterling Silver, and premium Gold-Plated finishes. Each piece is stamped for authenticity to ensure you receive genuine precious metals.
How should I care for my jewelry to maintain its shine?
To preserve the luster of your jewelry, avoid contact with harsh chemicals, perfumes, and lotions. We recommend cleaning your pieces with a soft lint-free cloth and storing them in a cool, dry place when not in use.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping options. Most orders are processed within 1-2 business days, with standard delivery typically arriving within 3-7 business days depending on your location.
Can I return or exchange my item if I am not satisfied?
Yes, we offer a 30-day return policy. Items must be in their original, unworn condition and include all original packaging to be eligible for a full refund or exchange.
Do you offer a warranty on your products?
Pori Jewelry stands behind the quality of our craftsmanship. We provide a limited warranty against manufacturing defects to ensure your complete satisfaction with every purchase.
Is your jewelry hypoallergenic?
Yes, our 14K Gold and 925 Sterling Silver collections are nickel-free and lead-free, making them safe and comfortable for those with sensitive skin.